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Please copy "Server-Alias" in the ARS Configuration.
From the Remedy Home screen, click "AR System Administration", then "AR System Console". Now expand "Server", "General", and "Server Information". The "Server Name Alias" is on the "Platform" tab.
For ServiceNow, select "System Diagnostics" and "Diagnostics Page". Use the Name field text after colon but not including the last four digits.
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