ITSM upgrades are major undertakings. They are also a great opportunity for a company to reorganize thier Support Structures and "clean up" Product and Operational Catalogues.

Imagine your upgrade team working on Dev, UAT, "new Prod" environments, and all data available on all systems as it is changed on production transformed to the new structures your team has designed.

Simple "mapping spreadsheets" define changes.

Manufacturers can be merged, renamed, deleted, so, for example, "BMC" and "BMC Software" can be merged and all Product Catalogue entries, Incidents, CMDB CIs will use the merged Manufacturer. Similarly the operating company, support organization, support group structure can be changed.

• No Data Management Tool Templates to fill out or import.
• Simple mapping spreadsheets used.
• One single job controls everything.
• Automatic exception reports.
• Flexible ability to run subsets as needed.
• Fully documented User's Guide.

Meta-Update continuously migrates updated data to different servers.

The ITSM Migration Package is based on and requires Meta-Update licensing.

Support for the ITSM Migration Package is offered in several packages and includes script cusomization, mapping assistance, training.

A fixed-price option is also available with Meta-Update licensing included.

To set up a demo or discuss our ISTM Migration Package, please contact us or send us an email.