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» ITSM / ARS Data Challenges
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Hidden Reference Data
ITSM uses hidden data fields and tables for references to other tables' records. Workflow and display tables rely on these hidden data. For valid ITSM data, these references must be looked up and assigned values correctly. |
This sheet shows the hidden reference fields in a table that associates support staff to support groups and companies. Click the image for more details. Other Tools
BMC Migrator, Panacea, Export/Import copy records as is - with all columns' data unchanged. The only way to automate these value changes, is either through staging forms and workflow, or, through the BMC API. Both are expensive to develop, maintain, own. Meta-Update Benefits
With Meta-Update, your ARS Administrators - not programmers - script reliable, auditable, repeatable, ARS Data operations, in record time, without knowing the API or programming at all! |
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These tables and references are completely undocumented. Data Cleansing
ITSM 7 is more rigid with respect to data validation than previous releases. In previous ITSM releases, type-in fields specified an Asset's or Ticket Requester's address. These were not validated and because of the human entries, much data had errors. To migrate this data, these values must be corrected. Until now, this was very difficult to automate. ITSM Pain Points
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