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Our Services
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CMDB Audit
Fixed-priceWe detail duplicates, missing fields, missing relationships — with your CMDB rules!
We lead config workshops with your CMDB Data Owners.
We identify and extract data for your root cause anaysis.
ITSM Consulting
Experts on all Remedy releases and product Suite
- Develop
- ITSM enhancements, new apps, integrations
- AI Jobs
- Complex Atrium Integrator jobs
- Recon
- Recon engine enhancements
- SRM
- Serice Request expertise
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Inte-
gration - Web Services, AI
Our Services
BMC SME Service
BMC Remedy ITSM Project Support
Ad-hoc Meta-Update Scripting.
CMDB Audit
Mass Site, Company, Support Group, ... changes
Your CMDB
Through workshops, we model your CMDB requirements.
We set up required fields, duplicates, and relations for any CMDB Class & Item.
Example: ensuring your servers have a supported by group and are related to an OS.
Once or Reqularly
We do a one-time service that you can reuse for three months as you solve root causes.
We offer plans from quarterly, monthly, to you running it as often as you like.
What you get
We model your CMDB usage requirements.
We identify duplicates, missing required fields, missing relationships.
Three months of Enterprise support and licensing for Dev, QA, and Production servers.
Gauranteed
Your very own Data Correcting Tool
tested and proven in your DEV & QA environments,
using your input sheets.
Fixed Price
After a few conversations and a few automated queries, we'll offer you a fixed-price.
We test on DEV and organise handovers to key personel,
Results within a month.
Your people participate early, run and validate the data.
What you get
We do your configurations, including bespoke forms and fields.
We handle your changes in the fomat you use.
Three months of Premium Support and licensing for Dev, QA, and Production servers.
Phenomenal Value
"On time, In budget. What more can I say?"
"I'm happy to be your student."
Solve your complex problems in record time.
Complexity Simplified
Solutions you can undestand.
Solutions that adapt as you adapt, that stand the test of time.
Problems made easy to understand, solutions you can agree, done in record time.
Free Tools Licensing
Anytime you engage us, you can freely use
Meta-Update
It is one of the reasons we are known for excellent work delivered fast.
DupFix
DupFix reads a spreadsheet of duplicate servers listing one to keep.
It copies data and relationships from the duplicated CIs to the kept CI, rejecting a server with a data conflict.
All done and delivered 2 months.
Site Move
SiteMove processes a spreadsheet of Site / Alias instructions effecting some changes immediately, and making a Meta-Databot input file for Site dependent data changes.
All done and delivered 1 month.
Included
With Meta-Update, you get a bunch of useful tools.