"We had a mammoth task of migrating 400+ companies from ITSM 5.5 to ITSM 7.1.

"Initially this task looked very complicated as the 5.5 system was highly customized to suit individual customer's requirements and the migration into mismatched schemas looked impossible.

"1500 SLAs for these customers added to the complications.

"But when we started evaluating Meta-Update, we saw some light.

"We can now migrate SLAs, implement complicated transformation rules, stamp mapping values by looking up external configuration files, read from multiple servers, etc.

"Best part is that once Meta-Update scripts are done and tested, you can repeat it for any number of times.

"Support was always prompt and helpful in resolving our doubt and suggested innovative approaches to implement the complicated scenarios we were dealing with. We were also provided with quick patches to implement some of our specific requirements.

"We are considering Meta-Update even for the post-migration maintenance to configure new companies and perform day-to-day checkups and analysis tasks.

"I recommend Meta-Update for all those who want the flexibility of a scripting language to handle bulk ARS data."

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References will be provided on request.

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"We were able to use Meta-Update to migrate Foundation, Asset, SLM and Ticket data from ITSM 5.5 to ITSM 7.

"Meta-Update enabled us to perform this complex migration for many customers in record time. Without Meta-Update we would not have been able to achieve this task.

"I am more than happy with Meta-Update and have recommended Meta-Update to other Remedy projects within Logica."