Complete

Missing data undermines ITSM processes leading to Service disruptions.

Incidents take longer to resolve.

Change impacts are underestimated.

Trust is undermined.

Correct

Bad data yields poor decisions and failed Changes with costly outages.

Attributes not reflecting the real world increase Incident reolution costs.

Duplicates cause havoc with missing links and data correctness.

Compliant

Are Regulatory compliance and Industry standards maintained?

Are Impact assesments flawed?

Is aged data correctly removed from the working sets?

Quiz

A simple quiz shows your "feelings" for your CMDB.

For fun, we'll review the results together.

Workshops

Workshops with data owners define rules for CMDB objects.

For example, servers must be supported and managed by support groups.

Uniqueness criteria are defined so duplicates can be checked.

Running

Runs are made in workshops with no software required on the server.

Client software is unzipped and can be simply deleted after.

Your designate runs queries and can examine the report to see it contains no restricted data.

Results

Duplicate CIs identified.

CIs with missing data identified.

CIs with missing links or support groups identified.

Sample pop-up.

Duplicate CIs

Duplicate CIs can have a variety of root causes:

• Erroneous Reconciliation rules
• Differing formats of the same data
• Errors or omissions in REST API callers
• Human errors

Data Extraction

All erroneous CI data can be extracted.

Licensing

You get a three-month supported license.

You can correct data and root causes, run the report, and watch your CMDB improve!

Recon Jobs

An easy to userstand Recon job text report.

AI Jobs and Transforms

A spreadsheet of your Atrium Intergrator Jobs and Transforms that can be filtered on forms and fields.

Image pop-up.

Meta-Databot

An extensible mass data changer — that you can use to correct data.

DupFix

Merges links and data from duplicates to a "kept" CI. Sets the duplicates as Deleted.

This tool is not part of the distribution. It is available on request.

Data Extracts

Rows from all datasets are extracted when a CI has missing data or links. Extracts include all hidden fields.

This allows you to see the Recon history of a CI.

Often, data format errors become obvious when comparing rows in a spreadsheet.

Fixed Price

We configure queries, run them, and discuss results through on-line workshops.

You can then fix root causes and run the queries again.

Once, Monthly, Daily

Our service builds a model of your CMDB usage rules.

Once built, these rules can be run over and over again by yourselves.

Your people participate early, run and validate the data.

Included Functions