Archived Incident: INC_CAL

content

» Incident: INC_CAL_1000006

Customer Info

Name & Contact

Mann, Mary M.Mann@calbroservices.com 1 212 5555454 (33)

Company

Calbro Services

Organization & Dept

Information Technology Customer Service

Region & Site

Americas Headquarters, Building 1.31

Cost Center

$NULL$

Incident Info

Summary

Install Wireless Connectivity to Network.

Template

$NULL$

Service / CI

$NULL$ $NULL$

Categorization

Request - Network - Create

Service Type

User Service Restoration

Urgency / Impact / Priority / Weight

1-Critical / 1-Extensive/Widespread / Critical / 0

Status & Reason

Closed — $NULL$

Product Categorization

Network - Connectivity - IPX

Organization

Information Technology

Assigned Support Organization

IT Support

Work Logs

Date	Submitter	Type	Notes	Attachments	Links
2008/11/06 17:30:41	Demo	Customer Communication	Work Log Entry from Bob.		dtl
2008/11/06 17:30:41	Demo	Customer Communication	2: just some text ::-----Work Log Entry from Bob.	Meta-Update-Management-Summary-icon.gif	dtl
2008/11/06 17:30:41	Demo	Customer Communication	1: umlauts abound :: ДЛПЦЬдлпць-----Work Log Entry from Bob.	Meta-Update-Management-Summary-icon.gif	dtl
2008/11/06 17:30:41	Demo	Customer Communication	0: C0-FF :: АБВГДЕЖЗИЙКЛ РСТУФХЦ Ч ШЩЪЫЬЭЮЯ абвгдежзийкл прстуфхцч шщъыьэюя-----2: just s ome text ::-----Work Log Entry from Bob.	Meta-Update-Management-Summary-icon.gif	dtl
2008/11/06 17:30:41	Demo	Customer Communication	4: the fourth text :: Er heis Flapping Eagle-----Work Log Entry from Bob.	Meta-Update-Management-Summary-icon.gif Meta-Update-Management-Summary-icon.gif	dtl
2008/11/06 17:30:41	Demo	Customer Communication	4: the fourth text :: Er heis Flapping Eagle-----2: just some text ::-----Work Log Entry from Bob.	Meta-Update-Management-Summary-icon.gif Meta-Update-Management-Summary-icon.gif	dtl
2008/11/06 17:30:41	Demo	Customer Communication	2: just some text ::-----1: umlauts abound :: ДЛПЦЬдлпць-----Work Log Entry from Bob.	Meta-Update-Management-Summary-icon.gif Meta-Update-Management-Summary-icon.gif Meta-Update-Management-Summary-icon.gif	dtl
2008/11/06 17:30:41	Demo	Customer Communication	3: the third text :: Frиre Jacques-----0: C0-FF :: АБВГДЕЖЗИЙКЛМНОПРСТУФХЦ Ч ШЩЪЫЬЭЮЯ абвгдежзийклмнопрстуфхцчшщъыьэюя-----2: just some text ::-----Work Log Entry from Bob.	Meta-Update-Management-Summary-icon.gif Meta-Update-Management-Summary-icon.gif	dtl
2008/11/06 17:30:41	Demo	Customer Communication	2: just some text ::-----Work Log Entry from Bob.	Meta-Update-Management-Summary-icon.gif	dtl
2008/11/06 17:30:41	Demo	Customer Communication	4: the fourth text :: Er heis Flapping Eagle-----2: just some text ::-----Work Log Entry from Bob.	Meta-Update-Management-Summary-icon.gif	dtl
2008/11/06 17:30:41	Demo	Customer Communication	3: the third text :: Frиre Jacques-----1: umlauts abound :: ДЛПЦЬдлпць -----Work Log Entry from Bob.	Meta-Update-Management-Summary-icon.gif Meta-Update-Management-Summary-icon.gif Meta-Update-Management-Summary-icon.gif	dtl
2008/11/06 17:30:41	Demo	Customer Communication	2: just some text ::-----0: C0-FF :: АБВГДЕЖЗИЙКЛМНОПРСТУФХЦ ЧШЩЪЫЬЭЮЯабвгдежз ийклмнопрстуфхц чшщъыьэюя -----2: just some text ::-----Work Log Entry from Bob.	Meta-Update-Management-Summary-icon.gif Meta-Update-Management-Summary-icon.gif	dtl
2008/11/06 17:30:41	Demo	Customer Communication	2: just some text ::-----4: the fourth text :: Er heis Flapping Eagle-----Work Log Entry from Bob.	Meta-Update-Management-Summary-icon.gif Meta-Update-Management-Summary-icon.gif	dtl
2008/11/06 17:30:41	Demo	Customer Communication	0: C0-FF :: АБВГДЕЖЗ ИЙКЛМНОПРС ТУФХЦ Ч ШЩЪЫЬЭЮЯ абвгдежзийкл мнопрстуфхц ч шщъыьэюя-----4: the fourth text :: Er heis Flapping Eagle-----2: just some text ::-----Work Log Entry from Bob.	Meta-Update-Management-Summary-icon.gif Meta-Update-Management-Summary-icon.gif Meta-Update-Management-Summary-icon.gif	dtl
2008/11/06 17:30:41	Demo	Customer Communication	0: C0-FF :: АБВГДЕЖЗИЙКЛМНОП РСТУФХЦ Ч ШЩЪЫЬЭЮЯабвгдеж зийклмноп рстуфхц ч шщъыьэюя-----2: just some text ::-----1: umlauts abound :: ДЛПЦЬдлпць-----Work Log Entry from Bob.	Meta-Update-Management-Summary-icon.gif Meta-Update-Management-Summary-icon.gif Meta-Update-Management-Summary-icon.gif	dtl
2008/11/06 17:30:41	Demo	Customer Communication	3: the third text :: Frиre Jacques-----3: the third text :: Frиre Jacques-----0: C0-FF :: АБВГДЕЖ ЭЮЯабвгдежзийкл рстуфхцчшщъыьэюя-----2: just some text ::-----Work Log Entry from Bob.	Meta-Update-Management-Summary-icon.gif Meta-Update-Management-Summary-icon.gif Meta-Update-Management-Summary-icon.gif	dtl

Tasks

Associations

Audit Log

Audit Date	Fields Changed	Modified By
2013/01/31 11:56:17	;Status;Status History;Product Categorization Tier 1;Product Categorization Tier 2;Product Categorization Tier 3;Product Name;Manufacturer;Product Model/Version;Assigned Support Organization;Last Name;First Name;Categorization Tier 1;Categorization Tier 2;Categorization Tier 3;Resolution;Urgency;Impact;Priority;Priority Weight;Assigned Group;Assignee;Assigned Support Company;Owner Support Organization;Owner Group;Owner Support Company;Reported Date;Responded Date;Last Resolved Date;Owner;Generic Categorization Tier 1;Generic Categorization Tier 2;Generic Categorization Tier 3;Vendor Contact;Incident Association Type;Original Incident Number;Reported to Vendor;Patch Last Build ID;Infrastructure Chg Initiated;Category;Reproduceable Flag;Resolution Category;Resolution Method;Resolution Category Tier 2;Resolution Category Tier 3;Closure Product Category Tier1;Closure Product Category Tier2;Closure Product Category Tier3;Closure Product Name;Closure Product Model/Version;Closure Manufacturer;Closure_Source;Satisfaction Rating;Estimated Resolution Date;Required Resolution DateTime;Direct Contact Last Name;Direct Contact First Name;	Action Request Installer Account

Assignment Log

Assigned Group ID	Assigned Group	Assignee Login ID	Actual Duration Seconds	BusinessHoursDurationSeconds
SGP000000000009	Backoffice Support	Bob	0	0

Quick Links

» Quick Links