content

Incident: INC_CAL_1000006

Customer Info
Company Calbro Services
Contact Company Calbro Services
Name & Contact Mann, Mary M.Mann@calbroservices.com 1 212 5555454 (33)
Company Calbro Services
Organization & Dept Information Technology     Customer Service
Region & Site Americas     Headquarters, Building 1.31
Cost Center $NULL$

Incident Info
Summary Install Wireless Connectivity to Network.
Template $NULL$
Service / CI $NULL$     $NULL$
Categorization Request - Network - Create
Service Type User Service Restoration
Urgency / Impact / Priority / Weight 1-Critical / 1-Extensive/Widespread / Critical / 0
Status & Reason Closed — $NULL$
Product Categorization Network - Connectivity - IPX
Organization Information Technology
Assigned Support Organization IT Support

Work Logs
DateSubmitterTypeNotesAttachmentsLinks
2008/11/07 01:30:41DemoCustomer CommunicationWork Log Entry from Bob.dtl
2008/11/07 01:30:41DemoCustomer Communication2: just some text ::-----Work Log Entry from Bob.dtl
2008/11/07 01:30:41DemoCustomer Communication1: umlauts abound :: ÄËÏÖÜäëïöü-----Work Log Entry from Bob.dtl
2008/11/07 01:30:41DemoCustomer Communication0: C0-FF :: ÀÁÂÃÄÅÆÇÈÉÊË ÐÑÒÓÔÕÖ × ØÙÚÛÜÝÞß àáâãäåæçèéêë ïðñòóôõö÷ øùúûüýþÿ-----2: just s ome text ::-----Work Log Entry from Bob. :: ÀÁÂÃÄÅÆÇÈÉÊË ÐÑÒÓÔÕÖ × ØÙÚÛÜÝÞß àáâãäåæçèéêë ïðñòóôõö÷ øùúûüýþÿ-----2: just s ome text ::-----Work Log Entry from Bob. 0: C0-FF :: ÀÁÂÃÄÅÆÇÈÉÊË ÐÑÒÓÔÕÖ × ØÙÚÛÜÝÞß àáâãäåæçèéêë ïðñòóôõö÷ øùúûüýþÿ-----2: just s ome text ::-----Work Log Entry from Bob.0: C0-FF :: ÀÁÂÃÄÅÆÇÈÉÊË ÐÑÒÓÔÕÖ × ØÙÚÛÜÝÞß àáâãäåæçèéêë ïðñòóôõö÷ øùúûüýþÿ-----2: just s ome text ::-----Work Log Entry from Bob.0: C0-FF :: ÀÁÂÃÄÅÆÇÈÉÊË ÐÑÒÓÔÕÖ × ØÙÚÛÜÝÞß àáâãäåæçèéêë ïðñòóôõö÷ øùúûüýþÿ-----2: just s ome text ::-----Work Log Entry from Bob.0: C0-FF :: ÀÁÂÃÄÅÆÇÈÉÊË ÐÑÒÓÔÕÖ × ØÙÚÛÜÝÞß àáâãäåæçèéêë ïðñòóôõö÷ øùúûüýþÿ-----2: just s ome text ::-----Work Log Entry from Bob. 0: C0-FF :: ÀÁÂÃÄÅÆÇÈÉÊË ÐÑÒÓÔÕÖ × ØÙÚÛÜÝÞß àáâãäåæçèéêë ïðñòóôõö÷ øùúûüýþÿ-----2: just s ome text ::-----Work Log Entry from Bob.0: C0-FF :: ÀÁÂÃÄÅÆÇÈÉÊË ÐÑÒÓÔÕÖ × ØÙÚÛÜÝÞß àáâãäåæçèéêë ïðñòóôõö÷ øùúûüýþÿ-----2: just s ome text ::-----Work Log Entry from Bob.0: C0-FF :: ÀÁÂÃÄÅÆÇÈÉÊË ÐÑÒÓÔÕÖ × ØÙÚÛÜÝÞß àáâãäåæçèéêë ïðñòóôõö÷ øùúûüýþÿ-----2: just s ome text ::-----Work Log Entry from Bob.0: C0-FF :: ÀÁÂÃÄÅÆÇÈÉÊË ÐÑÒÓÔÕÖ × ØÙÚÛÜÝÞß àáâãäåæçèéêë ïðñòóôõö÷ øùúûüýþÿ-----2: just s ome text ::-----Work Log Entry from Bob. 0: C0-FF :: ÀÁÂÃÄÅÆÇÈÉÊË ÐÑÒÓÔÕÖ × ØÙÚÛÜÝÞß àáâãäåæçèéêë ïðñòóôõö÷ øùúûüýþÿ-----2: just s ome text ::-----Work Log Entry from Bob. 0: C0-FF :: ÀÁÂÃÄÅÆÇÈÉÊË ÐÑÒÓÔÕÖ × ØÙÚÛÜÝÞß àáâãäåæçèéêë ïðñòóôõö÷ øùúûüýþÿ-----2: just s ome text ::-----Work Log Entry from Bob.0: C0-FF :: ÀÁÂÃÄÅÆÇÈÉÊË ÐÑÒÓÔÕÖ × ØÙÚÛÜÝÞß àáâãäåæçèéêë ïðñòóôõö÷ øùúûüýþÿ-----2: just s ome text ::-----Work Log Entry from Bob.0: C0-FF :: ÀÁÂÃÄÅÆÇÈÉÊË ÐÑÒÓÔÕÖ × ØÙÚÛÜÝÞß àáâãäåæçèéêë ïðñòóôõö÷ øùúûüýþÿ-----2: just s ome text ::-----Work Log Entry from Bob.dtl
2008/11/07 01:30:41DemoCustomer Communication4: the fourth text :: Er heis Flapping Eagle-----Work Log Entry from Bob.dtl
2008/11/07 01:30:41DemoCustomer Communication4: the fourth text :: Er heis Flapping Eagle-----2: just some text ::-----Work Log Entry from Bob.dtl
2008/11/07 01:30:41DemoCustomer Communication2: just some text ::-----1: umlauts abound :: ÄËÏÖÜäëïöü-----Work Log Entry from Bob.dtl
2008/11/07 01:30:41DemoCustomer Communication3: the third text :: Frère Jacques-----0: C0-FF :: ÀÁÂÃÄÅÆÇÈÉÊËÌÍÎÏÐÑÒÓÔÕÖ × ØÙÚÛÜÝÞß àáâãäåæçèéêëìíîïðñòóôõö÷øùúûüýþÿ-----2: just some text ::-----Work Log Entry from Bob.dtl
2008/11/07 01:30:41DemoCustomer Communication2: just some text ::-----Work Log Entry from Bob.dtl
2008/11/07 01:30:41DemoCustomer Communication4: the fourth text :: Er heis Flapping Eagle-----2: just some text ::-----Work Log Entry from Bob.dtl
2008/11/07 01:30:41DemoCustomer Communication3: the third text :: Frère Jacques-----1: umlauts abound :: ÄËÏÖÜäëïöü -----Work Log Entry from Bob.dtl
2008/11/07 01:30:41DemoCustomer Communication2: just some text ::-----0: C0-FF :: ÀÁÂÃÄÅÆÇÈÉÊËÌÍÎÏÐÑÒÓÔÕÖ ×ØÙÚÛÜÝÞßàáâãäåæç èéêëìíîïðñòóôõö ÷øùúûüýþÿ -----2: just some text ::-----Work Log Entry from Bob.dtl
2008/11/07 01:30:41DemoCustomer Communication2: just some text ::-----4: the fourth text :: Er heis Flapping Eagle-----Work Log Entry from Bob.dtl
2008/11/07 01:30:41DemoCustomer Communication0: C0-FF :: ÀÁÂÃÄÅÆÇ ÈÉÊËÌÍÎÏÐÑ ÒÓÔÕÖ × ØÙÚÛÜÝÞß àáâãäåæçèéêë ìíîïðñòóôõö ÷ øùúûüýþÿ-----4: the fourth text :: Er heis Flapping Eagle-----2: just some text ::-----Work Log Entry from Bob.dtl
2008/11/07 01:30:41DemoCustomer Communication0: C0-FF :: ÀÁÂÃÄÅÆÇÈÉÊËÌÍÎÏ ÐÑÒÓÔÕÖ × ØÙÚÛÜÝÞßàáâãäåæ çèéêëìíîï ðñòóôõö ÷ øùúûüýþÿ-----2: just some text ::-----1: umlauts abound :: ÄËÏÖÜäëïöü-----Work Log Entry from Bob.dtl
2008/11/07 01:30:41DemoCustomer Communication3: the third text :: Frère Jacques-----3: the third text :: Frère Jacques-----0: C0-FF :: ÀÁÂÃÄÅÆ ÝÞßàáâãäåæçèéêë ðñòóôõö÷øùúûüýþÿ-----2: just some text ::-----Work Log Entry from Bob.dtl
2008/11/07 01:30:41DemoCustomer Communication3: the third text :: Frère Jacques-----3: the third text :: Frère Jacques-----0: C0-FF :: ÀÁÂÃÄÅÆ ÝÞßàáâãäåæçèéêë ðñòóôõö÷øùúûüýþÿ-----2: just some text ::-----Work Log Entry from Bob.Meta-Update-Management-Summary-icon.gif
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dtl

Tasks

Associations

Audit Log
Audit Date Fields Changed Modified By
2013/01/31 19:56:17 ;Status;Status History;Product Categorization Tier 1;Product Categorization Tier 2;Product Categorization Tier 3;Product Name;Manufacturer;Product Model/Version;Assigned Support Organization;Last Name;First Name;Categorization Tier 1;Categorization Tier 2;Categorization Tier 3;Resolution;Urgency;Impact;Priority;Priority Weight;Assigned Group;Assignee;Assigned Support Company;Owner Support Organization;Owner Group;Owner Support Company;Reported Date;Responded Date;Last Resolved Date;Owner;Generic Categorization Tier 1;Generic Categorization Tier 2;Generic Categorization Tier 3;Vendor Contact;Incident Association Type;Original Incident Number;Reported to Vendor;Patch Last Build ID;Infrastructure Chg Initiated;Category;Reproduceable Flag;Resolution Category;Resolution Method;Resolution Category Tier 2;Resolution Category Tier 3;Closure Product Category Tier1;Closure Product Category Tier2;Closure Product Category Tier3;Closure Product Name;Closure Product Model/Version;Closure Manufacturer;Closure_Source;Satisfaction Rating;Estimated Resolution Date;Required Resolution DateTime;Direct Contact Last Name;Direct Contact First Name; Action Request Installer Account

Assignment Log
Assigned Group ID Assigned Group Assignee Login ID Actual Duration Seconds BusinessHoursDurationSeconds
SGP000000000009 Backoffice Support Bob 0 0

SLM Measurements

Notifier Log