Customer Info |
| Name & Contact |
Mann, Mary
M.Mann@calbroservices.com
1 212 5555454 (33) |
| Company |
Calbro Services |
| Organization & Dept |
Information Technology
Customer Service |
| Region & Site |
Americas
Headquarters, Building 1.31 |
| Cost Center |
$NULL$ |
Incident Info |
| Summary |
Backup Dev and Sandbox Server. |
| Template |
$NULL$ |
| Service / CI |
$NULL$
$NULL$ |
| Categorization |
Request
- Backup
- Create |
| Service Type |
User Service Restoration |
| Urgency / Impact / Priority / Weight |
2-High / 4-Minor/Localized / High / 0 |
| Status & Reason |
Closed —
$NULL$ |
| Product Categorization |
Hardware
- Software
- Server |
| Organization |
Information Technology |
| Assigned Support Organization |
IT Support |
Work Logs
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Tasks
|
| Date | Status | Name | Summary | Group | Assignee | Attachments |
| 2008/11/06 22:29:46 | Closed | Backup System | Original Summary: Backup HDD on Laptop for Migration. | Frontoffice Support | Ian Plyment | |
| 2008/11/06 22:29:46 | Assigned | Backup System | Original Summary: Backup DB Server for Moratorium Efforts. | Frontoffice Support | Allen Allbrook | |
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Associations
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Audit Log
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| Audit Date | Fields Changed | Modified By |
| 2013/01/31 11:56:17 | ;Status;Status History;Product Categorization Tier 1;Product Categorization Tier 2;Product Categorization Tier 3;Product Name;Manufacturer;Product Model/Version;Assigned Support Organization;Last Name;First Name;Categorization Tier 1;Categorization Tier 2;Categorization Tier 3;Resolution;Urgency;Impact;Priority;Priority Weight;Assigned Group;Assignee;Assigned Support Company;Owner Support Organization;Owner Group;Owner Support Company;Reported Date;Responded Date;Last Resolved Date;Owner;Generic Categorization Tier 1;Generic Categorization Tier 2;Generic Categorization Tier 3;Vendor Contact;Incident Association Type;Original Incident Number;Reported to Vendor;Patch Last Build ID;Infrastructure Chg Initiated;Category;Reproduceable Flag;Resolution Category;Resolution Method;Resolution Category Tier 2;Resolution Category Tier 3;Closure Product Category Tier1;Closure Product Category Tier2;Closure Product Category Tier3;Closure Product Name;Closure Product Model/Version;Closure Manufacturer;Closure_Source;Satisfaction Rating;Estimated Resolution Date;Required Resolution DateTime;Direct Contact Last Name;Direct Contact First Name; | Action Request Installer Account |
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Assignment Log
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| Assigned Group ID | Assigned Group | Assignee Login ID | Actual Duration Seconds | BusinessHoursDurationSeconds |
| SGP000000000009 | Backoffice Support | Bob | 0 | 0 |
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SLM Measurements
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Notifier Log
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